U.S. states say Anthem too slow to inform customers of breach

Wed Feb 11, 2015 11:18am EST
 
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By Jim Finkle

BOSTON (Reuters) - Ten U.S. states have sent a letter to Anthem Inc complaining that the company has been too slow in notifying consumers that they were victims of a massive data breach disclosed last week.

"The delay in notifying those impacted is unreasonable and is causing unnecessary added worry to an already concerned population of Anthem customers," said the letter, which was sent on Tuesday by Connecticut Attorney General George Jepsen on behalf of Connecticut and nine other states.

The letter asked the No. 2 U.S. health insurer to compensate any consumers who are victims of scams, if the fraud occurs before Anthem notifies them of the breach, and offer them free credit monitoring.

"Anthem must commit to reimbursing consumers for any losses associated with this breach during the time period between the breach and the date that the company provides access

to credit and identity theft safeguards," said the letter.

Jepsen also asked Anthem to contact his office by Wednesday afternoon with details of its plans to "provide adequate protections" to consumers whose data was exposed in this breach.

The letter was written on behalf of Arkansas, Connecticut, Illinois, Kentucky, Maine, Mississippi, Nebraska, Nevada, Pennsylvania, and Rhode Island.

Anthem said on Tuesday it is committed to timely notification of consumers affected by the attack on its database and has been working with a vendor to prepare to provide credit monitoring and identity repair services to potentially millions of customers.   Continued...

 
The office building of health insurer Anthem is seen in Los Angeles, California February 5, 2015.   REUTERS/Gus Ruelas