Third of global consumers open to Google, Amazon banking: survey
NEW YORK (Reuters) - Roughly one in three banking and insurance customers globally would consider switching their accounts to Google (GOOGL.O: Quote), Amazon (AMZN.O: Quote) or Facebook (FB.O: Quote) if the Silicon Valley giants offered financial services, according to a new survey on Wednesday.
The survey, conducted by consulting firm Accenture, found that among 32,715 people polled in 18 countries there was broad consumer demand for banks and insurance companies to use robo-advisory services, or software propelled by artificial intelligence or less human intervention.
In Brazil, 50 percent of respondents said they would be willing to switch their personal accounts. In Indonesia and Italy, 47 percent and 42 percent of respondents, respectively, said they would switch accounts.
But according to the survey, if the tech titans offered those services, 31 percent of global respondents would switch to Google, Amazon or Facebook for banking, and 29 percent would switch for insurance.
Already a trend in the wealth management industry, Wall Street banks and investment firms are increasingly building or buying so-called robo-advisers to provide automated investment advice through web-based platforms at a lower cost than traditional financial advisers.
"(Google, Amazon, Facebook) are setting the standards in terms of customer experience and personalization," said Piercarlo Gera, senior managing director at Accenture Financial Services. Consumers look at banks and see a gap, Gera said.
Google, Amazon and Facebook did not immediately respond to requests for comment.
While none of these companies currently offer bank or insurance products, Google and Facebook allow users to send payments to their contacts online. Amazon has a limited service providing loans to small sellers that it selects.
It is unclear whether regulations in any of the countries in which the survey was conducted would allow these companies to have banking or insurance licenses. Continued...