Samsung investigates reports of heat problems with replacement Note 7 phones

Sun Oct 9, 2016 8:03pm EDT
 
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SEOUL (Reuters) - Samsung Electronics Co Ltd (005930.KS: Quote) said on Monday it is investigating reports of heat damage issues on new Galaxy Note 7 devices after U.S. carrier AT&T Inc (T.N: Quote) said it would stop exchanging the device to customers.

"If we determine a product safety issue exists, Samsung will take immediate steps approved by the CPSC to resolve the situation," Samsung told Reuters in a statement.

A Southwest Airline plane was evacuated last week after a Note 7 phone began smoking inside the plane. The family that owned the device said the phone was a replacement device that Samsung has said uses safe batteries.

(Reporting by Se Young Lee; Editing by Stephen Coates)

 
A Samsung Electronics' Galaxy Note 7 is seen at company's headquarters in Seoul, South Korea, October 5, 2016. Picture taken on October 5, 2016.  REUTERS/Kim Hong-Ji