UPDATE 2-TD Bank to retire coin-counting machines after reports of errors

Thu May 19, 2016 4:30pm EDT
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By Karen Freifeld

NEW YORK May 19 (Reuters) - Toronto-Dominion Bank's TD Bank will retire its Penny Arcade coin-counters, the company said on Thursday, in the wake of lawsuits claiming that the machines were short-changing customers.

The counters, which featured a female cartoon character on their video screens, allowed customers to swap loose change, even in large amounts, for paper currency. They were originally created by Commerce Bank, a New Jersey lender that TD bought in 2008.

In recent months, the Canadian lender has been sued and featured in news reports saying that the machines failed to count accurately.

In one proposed class action filed last month in Manhattan, New York customer Jeffrey Feinman said a Penny Arcade credited him for just $25.44 when he deposited $26 of coins, and $30.05 when he deposited $31 of coins.

"We have determined that it is difficult to ensure a consistently great experience for our customers," Michael Rhodes, TD's head of consumer bank, said in a statement. "We will continue to assess the Penny experience and intend to appropriately address customer impact."

The bank had taken the machines out of service in early April for retesting following media reports about the problems, and had aimed to eventually bring them back.

Rhodes said the reports of performance issues led the bank to reassess the machines. He noted that the number of people who used them had fallen in the last few years.   Continued...