UPDATE 6-Twitter says widespread outages resolved; blames glitchy software update

Tue Jan 19, 2016 4:08pm EST
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(Updates share price, adds analyst quote, adds Square Inc share fall in paragraphs 4-5, 15)

By Eric Auchard

FRANKFURT Jan 19 (Reuters) - Twitter Inc said on Tuesday it had reversed a glitchy software update and resolved outages widely reported across Europe, the Middle East, Africa and North America that affected users of the social network on computers and phones.

In a status update at 1800 GMT (1 p.m. EST), Twitter said an "intermittent issue affecting some users" was related to "an internal code change."

"We reverted the change, which fixed the issue," Twitter said in a statement. There was no immediate way to determine whether full service had been restored for all users.

Twitter Inc shares were down almost 7 percent at market close. Wall Street has long worried about Twitter's stagnant growth in users and advertising revenue, and analysts said the outage added to the concern.

"The current market malaise and the recent site outages are compounding the negatives and having a very negative reaction on the shares," said Victor Anthony, Axiom Capital Management analyst.

Some users who tweeted with the hashtag #twitterdown reported they had not experienced problems or that their service had been restored. Others said they were still having problems after Twitter's announcement.

Many pointed out that Twitter could not have been down for everyone since #twitterdown was among the top trending hashtags on the site.   Continued...