Facing dead whale or lost cargo, shipper Maersk turns to social media

Tue Sep 3, 2013 7:06am EDT
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By Ole Mikkelsen

COPENHAGEN (Reuters) - Who would have thought a container shipping firm could rally as many Facebook "likes" as a big brewer, find lost cargoes via Instagram or use Pinterest to limit the public relations setback of accidentally killing a whale?

Maersk Line is doing just that and the Danish company says its embrace of social media - more usual in consumer-oriented sectors like cars or fashion - has given it an edge in the normally low-profile business-to-business shipping sector.

The world's biggest container shipping company - part of A.P. Moller-Maersk - sees the Internet as a cheap way to boost its profile, making it a more likely choice for freight forwarders.

"There is a lot to gain from it, such as better press coverage, higher employee engagement and better brand awareness," said Jonathan Wichmann, its head of social media.

The strategy proved its worth when the ship Maersk Norwich hit a whale and arrived in Rotterdam harbor in June last year with the 12-metre animal lying dead across its bulbous bow.

Rather than play down the incident, Maersk posted pictures on Facebook and created an album "In Memory of the Maersk Norwich Whale" on Pinterest. Both were widely shared and the company says comments were mostly positive.

Maersk Line's new ships all have a Web page and Maersk is present on most social media, including Twitter, Google+, LinkedIn, Vimeo, Flickr and Tumblr.

Its social media crew covered the two-year construction of its $185 million, "Triple E" container ship - the world's biggest vessel - and its arrival in Europe last month.   Continued...