Management Tip of the Day: Rebound from a social faux pas

Wed Apr 6, 2011 10:41am EDT
 
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BOSTON (Reuters) - Next time you accidentally hit "reply all" with a catty comment or commit some other social gaffe, Harvard Business Review has some strategies for recovery.

The Management Tip of the Day offers quick, practical management tips and ideas from Harvard Business Review and HBR.org (www.hbr.org). Any opinions expressed are not endorsed by Reuters.

"We all know we shouldn't talk behind peoples' backs. There is karmic danger in uttering the words but there is a real danger too in being overheard or getting caught.

Whether you accidentally hit 'reply all' or spoke into a voicemail you didn't know was recording, there are ways to recover.

Here are three steps to fixing the problem and repairing the relationship:

1. Fess up and apologize. There's no use pretending. Offer a genuine apology and accept responsibility for what you did.

2. Confront the issue. Don't try to downplay things. Muster the courage to state clearly what's been bothering you and how you wish the other person would behave instead.

3. Commit to do it differently next time. In these situations, the real offense is that you didn't directly address your issue with someone. Promise to air your grievances openly next time."

-Today's management tip was adapted from "How to Recover from a Personal WikiLeaks" by Jodi Glickman.

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<p>A broker rests after monitoring share prices during morning trading at a securities company in Jakarta October 13, 2008. REUTERS/Dadang Tri</p>