Management Tip of the Day: 3 Tips to resolve co-worker conflicts

Tue Jul 20, 2010 9:55am EDT
 
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BOSTON (Reuters) - The Management Tip of the Day offers quick, practical management tips and ideas from Harvard Business Review and HBR.org (www.hbr.org). Any opinions expressed are not endorsed by Reuters.

"Differences of opinion between co-workers can be useful and even productive. But when clashes turn ugly, conflict can be harmful to working relationships. Here are three tips for handling the next disagreement you have with a colleague:

1. Identify common ground. Point out what you both agree on at the beginning of the conversation. This may be a shared goal or a set of operating rules.

2. Hear your co-worker out. Allow your colleague to share his opinion and explain his point of view. Don't disagree with individual points he makes; listen to the whole story.

3. Propose a solution. Use the information you gathered in the conversation to offer a resolution. This should incorporate his perspective and be different from what you originally thought."

- Today's Management Tip was adapted from "The Right Way to Fight" by Amy Gallo.

 
<p>Brokers react while trading at a stock brokerage firm in Mumbai September 29, 2008. REUTERS/Arko Datta</p>