Management Tip of the Day: Don't automatically blame IT

Mon Jul 25, 2011 10:10am EDT
 
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BOSTON (Reuters Life!) - When IT efforts fail, more often than not the problem lies with those outside the technology function, says Harvard Business Review.

The Management Tip of the Day offers quick, practical management tips and ideas from Harvard Business Review and HBR.org (www.hbr.org). Any opinions expressed are not endorsed by Reuters.

"When IT efforts fail, there's a tendency to do some finger-pointing. After all, there must be something wrong with IT, right? More often than not, the problem lies with those outside the function.

IT is responsible for delivering systems on time and within budget. Non-IT executives need to make the organizational changes that generate value from those systems.

Try assigning a business executive to be accountable for every project. Make sure these sponsors oversee implementation and set metrics to realize the business value. Success requires a sustained commitment for the managers who will use and benefit from the initiative, not just IT."

-Today's management tip was adapted from the book "Harvard Business Review on Aligning Technology with Strategy."

(For the full post: here)