September 15, 2014 / 10:19 PM / 3 years ago

Exclusive: U.S. safety chief raps GM's 'flawed' culture on recalls

Acting National Highway Traffic Safety Administration (NHTSA) administrator David Friedman explains that General Motors will agree to a record fine of $35 million in civil penalties as a result of the automaker's failure to report a safety defect in one of its automobiles, at the Department of Transportation in Washington, May 16, 2014. REUTERS/Larry Downing

(Reuters) - The top U.S. auto safety regulator harshly criticized General Motors Co for not promptly reporting and recalling cars now linked to at least 19 deaths and said he has been meeting with top global automakers to develop a “new normal” for safety recalls.

In his most pointed comments to date about GM’s lapses, David Friedman, acting administrator of the National Highway Traffic Safety Administration, said the automaker put its own reputation ahead of the safety of its customers.

“GM very clearly made some incredibly poor decisions when it came to their culture,” Friedman said in an interview Monday. “They were more worried about us (NHTSA) getting information about problems than they were about actually fixing problems.”

Earlier on Monday, the chief of GM’s victim settlement fund raised the number of deaths from accidents caused by the automaker’s defective ignition switches to 19, up from 13.

Friedman’s comments come ahead of his appearance on Tuesday before a Senate panel in which he will likely be grilled about his own agency’s failure to connect the dots on years of consumer complaints and accident data about GM cars with a deadly ignition switch flaw.

GM earlier this year recalled 2.6 million vehicles because of the risk the switches could unexpectedly turn off engines during operation and disable airbags.

Tuesday’s hearing, chaired by Senator Claire McCaskill, is focusing on whether NHTSA is effectively implementing and enforcing highway and vehicle safety laws, and whether Congress should make additional reforms in the wake of GM recalls, said a staffer for the consumer protection subcommittee.

McCaskill has introduced legislation to increase NHTSA’s authority to fine carmakers for safety violations.

Friedman said in the interview that his agency had started a program of “unprecedented oversight” with GM and other automakers.

“We’re setting a system up where the minute they sneeze about a safety issue, we’re able to be aware of it and make sure we understand how they’re dealing with it,” he said.

In recent months, Friedman said he has invited senior executives from 12 global automakers to talk about how to establish a “new normal” when it comes to recalls.

During those discussions, Friedman said he is “making clear that we have zero tolerance when it comes to automakers failing to act quickly and aggressively” on reporting and recalling defective cars.

As part of a settlement in May with NHTSA, GM agreed to pay a $35 million fine for its delayed response to the ignition switch problems. GM also was required to hold regular meetings with NHTSA to report on efforts to catch safety problems and it also must give the agency monthly reports on any emerging defect issues.

Friedman said GM had “a fundamentally flawed system and culture that was focused more on profits than on safety,” but acknowledged the automaker has been overhauling its defect and recall reporting system under Chief Executive Officer Mary Barra.

He said the agency has been pressure-testing GM’s revised system to make sure their new approach is rock solid.

“We ran them through their paces, ran them through a variety of scenarios,” said Friedman. “We are trying to make sure that General Motors fundamentally changes both their practice and their culture” on finding and fixing defects.

GM did not respond immediately to a request for comment.

Friedman said he was “not shocked” by attorney Kenneth Feinberg’s initial report Monday that he has approved 19 of 125 death claims made to a GM fund established to compensate families of victims who died in switch-related crashes.

Reporting by Marilyn Thompson in Washington and Paul Lienert in Detroit; Editing by Lisa Shumaker

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