October 10, 2016 / 12:08 AM / a year ago

Samsung investigates reports of heat problems with replacement Note 7 phones

SEOUL (Reuters) - Samsung Electronics Co Ltd (005930.KS) said on Monday it is investigating reports of heat damage issues on new Galaxy Note 7 devices after U.S. carrier AT&T Inc (T.N) said it would stop exchanging the device to customers.

A Samsung Electronics' Galaxy Note 7 is seen at company's headquarters in Seoul, South Korea, October 5, 2016. Picture taken on October 5, 2016. REUTERS/Kim Hong-Ji

    “If we determine a product safety issue exists, Samsung will take immediate steps approved by the CPSC to resolve the situation,” Samsung told Reuters in a statement.

    A Southwest Airline plane was evacuated last week after a Note 7 phone began smoking inside the plane. The family that owned the device said the phone was a replacement device that Samsung has said uses safe batteries.

    Reporting by Se Young Lee; Editing by Stephen Coates

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