December 12, 2011 / 8:58 PM / in 6 years

Management Tip of the Day: Client relationships from afar

(Reuters) - Nothing replaces face-to-face contact for building strong client relationships, but that is not always possible in today’s global world, says Harvard Business Review.

<p>A generic picture of an office. Catherine Benson</p>

The Management Tip of the Day offers quick, practical management tips and ideas from Harvard Business Review and HBR.org (http:\\www.hbr.org). Any opinions expressed are not endorsed by Reuters.

”When it comes to creating and sustaining client relationships there’s no substitute for face-to-face contact. But with people doing business globally, that’s not always possible.

To build loyalty when you can’t pop in for a visit, try these two things.

1. Use between-time to check in via e-mail. Use spare time to send clients quick notes saying hello, forwarding an article, or asking about a conference they planned to attend. Even executives with overflowing inboxes usually appreciate the gesture-especially if you don’t ask for a response.

2. Keep a light touch through e-newsletters. A well-written e-newsletter with helpful content is an excellent way to remind clients you’re out there and ready to help. Keep it infrequent (monthly or bimonthly) so you don’t overwhelm people.”

- Today’s management tip was adapted from “Keeping Your Clients Loyal, From Wherever You Are” by Dorie Clark.

For the full post, see: here

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