SEOUL (Reuters) - Samsung Electronics Co Ltd 005930.KS said on Monday it is investigating reports of heat damage issues on new Galaxy Note 7 devices after U.S. carrier AT&T Inc T.N said it would stop exchanging the device to customers.
“If we determine a product safety issue exists, Samsung will take immediate steps approved by the CPSC to resolve the situation,” Samsung told Reuters in a statement.
A Southwest Airline plane was evacuated last week after a Note 7 phone began smoking inside the plane. The family that owned the device said the phone was a replacement device that Samsung has said uses safe batteries.
Reporting by Se Young Lee; Editing by Stephen Coates